Rob Hiltbrand, MS
robert_hiltbrand@hotmail.com

CAREER SUMMARY & GOALS

I am a problem solver who understands the broader implications of technology to the business. I have a decade's worth of "hands on" experience managing people, processes, and technology. I am a highly motivated individual with good interpersonal, communication, and analytical skills. I have earned three college degrees including a Masters of Science in Technology Project Management. Currently I serve as Technology Manager for The Liberty Group, an executive recruitment & staffing firm with offices in Houston, Dallas, and San Antonio. I seek a business technology leadership role based in Houston.

PROFESSIONAL EXPERIENCE

The Liberty Group
October 2006 to the Present
“Hands On” Technology Manager
• Planned, budgeted, and managed data, voice, and long distance services during the organization's expansion from a single office to a corporate headquarters in Houston with branch offices in Dallas and San Antonio.
• Manage day-to-day operations of the company’s information technology, data, voice, and long distance systems for Houston, Dallas, and San Antonio offices.
• Budgeting, planning, contracting, and procurement of data, voice, and long distance services for Houston, Dallas, and San Antonio offices. This includes negotiation and re-negotiation of vendor contracts.
• Desktop standardization across the entire enterprise on Windows 2000 Professional / Office 2000 standard and Windows XP Professional Office 2003 small business edition. Pilot program for application compatibility with Windows Vista Business edition has also been implemented.
• Houston office network backbone upgrade from 3COM 10/100 MB unmanaged switches to HP ProCurve layer 2 gigabit managed switches.
• Implementation of LogMeIn remote desktop software as a low cost alternative for employee remote access.
• Internet domain portfolio consolidation and management.
• Multiple upgrades of Intuit QuickBooks Enterprise Solutions financial software.
• Redesign of the Active Directory Sites & Services structure.
• Redesign of the Active Directory Organizational Units (OU) structure.
• Design & implementation of Active Directory Group Policy Objects (GPO) and Microsoft Windows Software Update Service (WSUS) technologies for patch management & remediation of domain client computers.
• Migrated the organization from Computer Associate's eTrust Integrated Threat Management (ITM) anti-virus software to ESET's NOD32 business edition anti-virus scanner.
• Migrated the organization from just a tape-based file backup system to a file level & whole system snapshot environment using Computer Associate's ArcServe BrightStor software, DDS4 & LTO2 tape media, and UltraBac snapshot technology.
• Migrated the organization's main application off of a Windows NT Server onto a Windows 2000 Server. Resulted in a more stable platform and a 50% increase in the application's performance.
• Complete documentation of the organization's data, voice, and long distance technologies and vendors.
• Management of Toshiba Stratagy ES phone hardware, Strata CTX, Interra computer telephony integration (CTI), and SyncVoice VXTracker phone & voice systems.
• Multiple upgrades to the Interra CTI Virtual Assistant desktop call management application.
• Redesign of the organization's network printing environment. Consolidation of print, copy, and scan functions onto a Sharp MX-4501N multi-function printer (mfp). Consolidation from three (3) to one (1) print server for Sharp MFP and HP LaserJet network print devices.
• Redesign of the organization's messaging infrastructure. Redesign included build out of a new Microsoft Exchange 2003 Enterprise edition email server and a MailMarshal SMTP anti-spam server. Implementation of MailMarshal anti-spam software cut spam & junk mail down by 95%. Redesign included Exchange mail store consolidation. The messaging environment consists of three (3) separate email domains.
• Integration of Motorola and Blackberry smartphones into the organization's messaging infrastructure using Outlook Web Access (OWA).
• Design and implementation of remote access solution for mobile workers using Dell Latitude laptops with Verizon Wireless air cards and Cisco IPSEC VPN.
• Design and implementation of Script Logic's Desktop Authority application for management of desktop infrastructure for the organization's Dallas and San Antonio offices.
• Redesign and consolidation of organization network file share structure. Consolidation from four (4) files servers down to one (1) file server. Netowrk file shares including roaming profiles for all employees.
• Redesign of wide area network. Included Cisco 2821 router, Cisco Pix 515e & 506e firewalls, and Cisco ASA 5505 appliance. All three offices connected via site-to-site Cisco IPSEC VPN.
• Consolidation of two Windows domains (Windows NT 4.0 and Windows Server 2003) into a single Windows Server 2003 Active Directory domain. This involved utilizing the Active Directory Migration Tool (ADMT) to move domain & global groups, user accounts, and desktop profiles off of the NT domain and onto the Windows Server 2003 Active Directory.
• Consolidation of two IP subnets into a single IP subnet. This involved re-IPing desktops, servers, and networking gear. The organization uses static IP addresses for host computers.

University of Houston
January 2006 to August 2006
Graduate Student
• Attended school full-time and graduated in August 2006 (Summa Cum Laude).

National Oilwell Varco
May 2004 to January 2006
Systems Administration & Special Projects
• Daily responsibilities included managing 25 Windows 2000/2003 enterprise-class servers located at five facilities plus tape rotation and administration of CA ArcServe BrightStor backup software. Provided technical support for 500 employees spread across five facilities in the west Houston area for issues relating to mobile & desktop platforms, server access, network printing, and web-based applications.
• Designed and managed the migration of 500 employees from a Windows NT 4.0 domain to Windows 2003 Active Directory domain. Project covered designing the migration process, hiring, and training 10 contractors to migrate the end users’ network accounts, desktop profiles, and mailboxes using Active Directory Migration tools.
• Implemented and managed GWI Software's c.Support web-based issue tracking & change management application. In addition to configuring the application using Windows 2000/2003 Server, Internet Information Server (IIS), and Microsoft SQL 2000, created extensive documentation of both technical & business processes, and trained 120 corporate engineering, SAP, and IT professionals spread across the globe on how to utilize the application. Application saved $150,000 in licensing fees after merger of National Oilwell and Varco corporations.
• Implemented and managed Microsoft's Windows Server Update Services (WSUS) patch management solution using Windows 2003 Server, SQL 2000, and Active Directory’s Group Policy Objects (GPO).
• Designed and implemented pilot program for thin client computing project involving Citrix, Remote Desktop, and HP t5710 clients.

National Oilwell
July 2001 to May 2004
Technical Support
• Daily responsibilities included providing 2nd/3rd level remote technical support for 1,200 employees spread across the globe for issues relating to mobile & desktop platforms, domain & email accounts, application troubleshooting, and remote access.
• Designed and implemented deployment of the Cognos Finance business intelligence desktop / web-based application for 165 locations spread across North America, South America, and Asia.
• Implemented two separate upgrades of the SAP front-end for 165 locations spread across North America, South America, and Asia.

Covenant Technology Services
September 1999 to June 2001
Information Technology Consultant
• Provided professional services & technical consulting to small/medium sized businesses and organizations.
• Client responsibilities included technology management, strategic planning, systems management, and onsite support for client, server, and network resources.
• For each new client, performed full network assessment, created documentation, and drafted short & long-term technology plans.
• Sales development work, wrote articles for client-focused newsletter, and drafted bids for online B2B Internet commerce sites.

City of Houston Legal Department
June 1995 to September 1999
Legal Assistant | Webmaster | Database Administrator
• Supervised Deed Restriction Enforcement Team’s three (3) paralegals
• Received the Legal Department's Most Innovative Award in 1996 for initiative in developing the Deed Restriction Enforcement Team's citizen complaint tracking database. DBA duties included maintenance of multiple databases using Corel Paradox software.
• Conceived and built the Legal Department’s website. Webmaster duties included maintenance of the Internet site utilizing HTML, JavaScript, Microsoft Front Page, and Adobe Acrobat.
• Trained 20 Legal Department staffers in how to use software and Internet technologies for research.

TECHNICAL SKILLS


• Server Operating Systems: Windows NT 4.0 Server, Windows 2000 Server, Windows Server 2003, and Windows Server 2008.
• Client Operating Systems: Windows NT 4.0 Workstation, Windows 2000 Professional, Windows XP Professional, and Windows Vista Business.
• Networking: Microsoft Active Directory (AD), Group Policy (GP), Domain Controller (DC), Domain Name Service (DNS), and Dynamic Host Configuration Protocol (DHCP), and Active Directory Migration Tools (ADMT).
• Security: Windows Server Update Services (WSUS), Trend Micro anti-virus, Trend Micro InterScan Virus Wall, ESET NOD32 anti-virus, Symantec anti-virus, Microsoft Baseline Security Analyzer (MBSA), Ethereal/Wireshark, Nessus, Nmap, GFiLANguard Network Security Scanner, GFiLANguard Security Event Log Monitor, GFiLANguard Network Server Monitor, MailMarshal anti-spam, and CA eTrust Integrated Threat Management (ITM) anti-virus.
• Network Test Tools: Knoppix LiveCD, Slax LiveCD, Auditor LiveCD, and Helix Incident Response & Computer Forensics LiveCD.
• Internet: Microsoft Internet Information Server (IIS) 5.0/6.0, Windows Terminal Services, Remote Desktop (RDP), IPSEC & SSL Virtual Private Networking (VPN), and Citrix Presentation server.
• Hardware: 3COM, Cisco, Dell, HP, & Compaq, HP network printers, Xerox print centers, HP jet direct print servers, and wireless (802.11a/b/g).
• Applications: Script Logic Desktop Authority, VMWare Server, Exchange 2000/2003, SQL Server 2000/2005, Computer Associates ARCServe BrightStor backup software, Symantec Ghost, Microsoft Office suite (Word, Excel, Access, PowerPoint, Project, Vision, Publisher, FrontPage), Mozilla Firefox, and OpenOffice.org office suite.
• Phone/Voice Systems: Toshiba Stratagy ES phone system, Interra computer telephony integration (CTI) / Virtual Assistant desktop call management software, and Toshiba IP based phones.

MILITARY SERVICE


United States Naval Reserves
March 1998 to March 2006
Intelligence Specialist - TS/SCI Security Clearance – Honorable Discharge 3/06
• Work Center Supervisor responsibilities included directing the work of 10 enlisted personnel; trained five (5) analysts.
• Training Petty Officer responsibilities included managing the advancement program for the Unit; program encompassed 50 enlisted personnel drilling on three separate weekends.
• Sailor of the Quarter – First Quarter Calendar Year 2003 (Letter of Commendation).
• Intelligence & information assurance (IA) coursework included Defense In Depth, Information Operations Fundamentals, Active Defense, Computer Network Defense, DoD Information Assurance Awareness, and the National Security Agency’s (NSA) Open Source Information System (OSIS) Train-the-Trainer course.

FORMAL EDUCATION & CERTIFICATIONS


• Master of Science in Technology Project Management - Information Systems Security University of Houston - College of Technology (Graduated in August 2006 with a 3.83 GPA - Summa Cum Laude)
• • Master's thesis & research project were a comparison of open source and proprietary software as a way to maintain availability in an open access environment. Coursework included Secure Enterprise Computing, Cryptography & Information Systems Security, Information Systems Security Risk Analysis, Project Management for Technology Professionals, Quality Assurance & Risk Management, and Contracting & Procurement Management.
• Bachelor of Science in Applied Sociology - Southwest Texas State University
• • Internship – Texas Attorney General’s Office, Consumer Protection Division, Insurance Practices Section
• Associate of Applied Science in Computer & Information Science Technology - Houston Community College
• CompTIA Network Plus (Exam N10-001) IT certification

PROFESSIONAL ORGANIZATIONS


• FBI's InfraGard – Houston Chapter
• Information Systems Security Association (ISSA) - South Texas Chapter
• Spring Branch Independent School District’s Technology Committee (2004 - 2006)